Clear terms for a modern client operating system.

Lume11 is a client portal platform for agencies and service businesses that need a clean operating layer for communication, files, approvals, contracts, invoices, onboarding, and project collaboration.

By using Lume11, you agree to these Terms and Conditions and the policies referenced by the service, including our Privacy Policy and billing terms.

These Terms apply to agency administrators, client users, team members, and visitors who access the website or platform. If you are an agency administrator, you are responsible for ensuring your internal team and client users comply with these Terms.

You must provide accurate information when creating an agency or client workspace. Agency administrators are responsible for managing team members, permissions, client access, and account settings.

You may create an account directly or sign in using supported identity providers, including Google, LinkedIn, and Microsoft. If you use one of those providers, you authorize us to receive the limited authentication data needed to create and manage your account securely.

You are responsible for all actions taken under your account, including team activity, client data entry, project decisions, and communications sent through the platform. If you become aware of unauthorized access, you must notify us promptly.

You agree not to use the service for unlawful activity, to breach confidentiality obligations, or to send malicious, abusive, or spam content.

Where an agency grants access to a workspace to a client or contractor, that access is permitted only for the business purpose of the engagement and must be controlled by the agency in accordance with these terms and any applicable law.

Lume11 enables agencies to share files, messages, invoices, approvals, and project updates with clients. Agency users decide which information is visible and which client or project group has access.

Clients and agency users must use the platform in a manner that respects the rights of other users and the confidentiality of the work being shared. The agency remains responsible for the content it uploads and the permissions it grants.

You agree not to upload personal data, confidential information, or project content unless you have the right to do so and the relevant access permissions are in place. Lume11 is a tool for authorized collaboration, not a substitute for data ownership or legal compliance at the agency or client level.

Lume11 offers subscription plans billed according to the selected pricing schedule. Fees are due in advance and may be paid through the methods configured in the account.

Third-party payment provider fees, taxes, and charges are your responsibility unless otherwise stated. If a payment fails, we may suspend or limit access to paid features until the account is brought current.

You agree to provide accurate billing information and authorize charges associated with the account and chosen plan. If an invoice is disputed, the parties should work in good faith to resolve the issue, but unpaid amounts remain due unless otherwise agreed in writing.

You retain ownership of the agency information, client data, files, contracts, and project content you upload or create in the platform. By using the service, you grant Lume11 a limited license to store and process that data solely to provide the service and support your account.

Lume11 retains ownership of the platform software, design, workflows, templates, and related intellectual property. You may not copy, resell, or redistribute the platform or its associated materials without written permission.

If you provide feedback, suggestions, or feature ideas, Lume11 may use them to improve the service without assuming any obligation to compensate you unless otherwise agreed in writing.

We use commercially reasonable technical and organizational measures to maintain service security and availability. However, no system can guarantee uninterrupted access or zero risk of data loss, and service interruptions may occur due to maintenance, network issues, third-party providers, or force majeure events.

You acknowledge that Lume11 is not a guarantee of business continuity and that backup, recovery, and disaster preparedness remain the responsibility of the agency account owner.

If the platform experiences downtime, data loss, or a security incident, we will act promptly to mitigate the issue and notify the account owner where required by law or the terms of service.

You may not use Lume11 to store or transmit unlawful content, unauthorized personal data, or materials that infringe the rights of others. You may not reverse engineer the platform, interfere with service operations, access information beyond your permissions, or misuse the API, integrations, or notification systems.

We may suspend or terminate access to any account that violates these terms, presents a security risk, or harms the integrity of the service or the data of other users.

Use of the service must comply with applicable laws, platform security rules, and the privacy expectations of your clients and end users.

Lume11 is provided on an as-is basis. We do not guarantee the service will be error-free, uninterrupted, or perfectly aligned with every workflow. To the extent permitted by law, Lume11 shall not be liable for indirect, incidental, consequential, or punitive damages arising from use of the service, including loss of business, clients, revenue, or goodwill.

Our aggregate liability for any claim related to the service is limited to the fees paid for the relevant subscription period, or the amount otherwise required by applicable law.

This limitation does not exclude liability that cannot be limited by law, including liability for fraud, willful misconduct, or breaches of confidentiality that are expressly required by applicable law.

Either party may terminate the service in accordance with the selected plan terms, the account settings, or written notice. We may suspend or terminate access if there is a material breach of these terms, a non-payment issue, or conduct harmful to the platform or other users.

Upon termination, agency administrators may request export of their data within a reasonable period, subject to system limitations and applicable retention rules. We may retain archived data as required by law or internal policy.

Termination does not excuse any amounts due for services already provided, and accounts may be locked or archived if a legal, security, or billing issue remains unresolved.

These Terms and Conditions are governed by the laws of the jurisdiction in which Lume11 is incorporated, without regard to conflict-of-laws rules. If a dispute cannot be resolved informally, the parties may seek appropriate legal remedy in the competent courts of that jurisdiction.

Questions, support requests, and legal notices should be sent to legal@lume11.com. We may update these terms from time to time, and any material changes will be communicated to account administrators before they take effect.

If you are using SSO via Google, LinkedIn, or Microsoft, you remain responsible for your provider account settings, and the provider terms and privacy policies continue to apply alongside these Terms.